get (no) satisfaction FAIL

By , March 2, 2010 11:17 am

I only just realised how lame getsatisfaction.com is:

  • You can’t sort search results by popularity
  • You can’t restrict search results to answered or unanswered questions

Well, that pretty much renders it totally useless right there, for both customers and companies, unless the community you’re searching is tiny, in which case why would you need the site anyway?

Oh yeah, and the undocumented boolean AND searches don’t work.

Staggering.  (I’m praying someone will tell me I’m wrong about at least one of these.)

Update 2010/03/07: got a reply from getsatisfaction on search results sorting – I was right but there is a kind of lame alternative.

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Motorola doesn’t get it

By , March 1, 2010 10:24 pm

I just posted this on Motorola Europe’s facebook page:

Just got a Milestone and am impressed with the hardware but disappointed with Motorola’s attitude towards European customers regarding the closed bootloader. [An official statement from the manager of the technical team behind the MOTODEV program at Motorola] says “This practice is driven by a number of different business factors” but does not explain further – what are you hiding, Motorola? You seem to be underestimating

  • (a) the potential of a technology community which promotes collaboration rather than hindering it (why do you think Android grew so quickly in the first place?), and
  • (b) the importance of regular, open communication with your customers.

Sadly if this continues, I expect HTC and your other competitors will leave you far behind.

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